Privacy Policy

Introduction

RPM Machining Ltd. ("we," "our," or "us") is committed to protecting the privacy and personal information of our customers, website visitors, and business partners. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

By using our website or submitting information through our contact or quote request forms, you consent to the practices described in this policy.

Information We Collect

We may collect the following types of personal information when you interact with our website or services:

• Contact information (name, email address, phone number)
• Company or business name
• Project details and specifications submitted through our quote request forms
• Mailing or shipping address for completed orders
• Communication records (emails, phone call notes)
• Website usage data collected through cookies and analytics tools (IP address, browser type, pages visited)

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and quote requests
• To provide our machining, coating, treating, and grinding services
• To communicate with you about your projects and orders
• To send relevant updates about your order status
• To improve our website and services
• To comply with legal obligations

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Trusted service partners: When your project requires outsourced services (coatings, powder coating, heat treating, surface grinding), we share only the technical and shipping information necessary to complete your order with our trusted finishing partners.
• Service providers: We use Web3Forms to process form submissions from our website. Your form data is transmitted securely through their service.
• Legal requirements: We may disclose information when required by law, regulation, or legal process.

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience and to understand how visitors interact with our site. You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Project-related information may be retained for warranty, quality assurance, and re-ordering purposes.

Your Rights Under PIPEDA

Under Canadian privacy law, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent for future use of your information (subject to legal and contractual limitations)
• File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

Third-Party Links

Our website may contain links to third-party websites (such as Google Maps or Google Reviews). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

RPM Machining Ltd.
105 Kittel Ave, Yorkton, SK S3N 3G2
Phone: (306) 782-2833
Email: drpm@sasktel.net